Shipping & Return

When will my order ship?
Usually all orders are processed and shipped within 1-3 days.
Most order ship within 24 hours. After execute an order, we will send tracking number by e-mail, and providing inquiry addresses.

Can you ship to my country?
We can ship to your country.We can ship single item samples or large orders to more than 100 countries.

When will my order arrive?
This shipping method is the fastest available. Delivery times are between 7- 10 days to all major destinations. Shipping costs vary with item, but all orders that use expedited shipping will receive a 20% discount on shipping costs.We also have Expedited options available for most items, which means your order will arrive 7 or 10 business days after it leaves the warehouse.

Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ritchewatchbands@outlook.com. If your return is accepted, we’ll reimburse directly. Items sent back to us without first requesting a return will not be accepted.And if you order the wrong size, you have to pay $10 shipping fee on your own.

You can always contact us for any return question at ritchewatchbands@outlook.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.